AI Guest Concierge for Exceptional Guest Experiences

When managing high-value guests at premium events, responding to endless questions can overwhelm your team. Sponsorworks' AI Guest Concierge delivers instant, accurate responses to guest queries, reduces email and phone inquiries by up to 90%, and creates a seamless experience that reflects your brand's tone and values.

Trusted by global brands

An AI-powered guest assistant that transforms the event experience

Answer common guest questions instantly in your brand's tone of voice

Train the AI on your specific event content in just minutes

Reduce pre-event email and phone inquiries by up to 90%

Seamlessly switch between web, WhatsApp & SMS

Sponsorworks AI Guest Concierge screenshot

Liberate your event team

Free your team from repetitive questions about parking, schedules and directions. The AI handles routine inquiries automatically so staff can focus on high-value guest interactions.

Enhance the guest journey

From invitation to post-event feedback, guests get immediate answers on logistics, content and live updates — all delivered in a tone that matches your brand voice.

Deploy in hours, not weeks

Purpose-built for events, the concierge trains on your content and brand voice in hours and plugs straight into the Sponsorworks guest management module.

All the features you need

WhatsApp, Web & SMS Integration

Meet guests on whichever channel suits them — web, WhatsApp or SMS — with every conversation unified under one reporting view.

Multilingual Support

Train your content once in English and instantly serve guests in 243 languages with real-time translation — no separate localisation workstream, no extra copy to maintain.

Brand Voice Training

Customise the AI to communicate in your exact brand tone, from formal and professional to casual and conversational, ensuring consistent messaging.

Event-Specific Knowledge

Quickly train the system on your venue details, schedules, policies, and event content so guests receive accurate, relevant information.

Real-Time Event Updates

Provide guests with current information about schedules, results, transportation, and other time-sensitive details as events unfold.

Secure Guest Verification

Limit access to registered attendees only, ensuring that sensitive event information remains protected and personalised.

Intelligent Handoff

Set parameters for when conversations should transition from AI to human team members, ensuring complex inquiries receive appropriate attention.

Comprehensive Analytics

Generate detailed reports on conversation frequency, common questions, and guest satisfaction to optimise future events and AI training.

Privacy Compliance

Automatically delete personal conversation data after events to ensure compliance with data protection regulations and corporate policies.

Integrated with guest flows

The concierge plugs straight into your Sponsorworks guest management module — tapping guest data, itineraries and preferences to deliver personalised replies without guests re-identifying themselves.

Valuable guest insights

Every conversation surfaces actionable data on guest needs, questions and friction points — reporting shows who engaged and what they asked, so each event refines your AI further.

See how Sponsorworks can transform your guest management and elevate the guest experience.

Book a Demo

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